Tailored Technical Support
Depending upon your needs, OMS acts as your personal
Information Technology department or an assistant to your current internal IT
professionals. We are able to assist you and your company with anything from
repairs and troubleshooting to installations, relocations, and server
migrations. We also have the technology to access your systems remotely so, when
possible, we are able to solve problems without disrupting your work day and
save you the costs of an on-site visit. A few of our services include:
Enhanced Technical Support
Enhanced Technical Support (ETS) is designed to assist
enterprise clients who are projecting rapid growth, lack technical expertise or
require maximum uptime for their mission-critical applications. These clients
benefit from our in-depth research and support of their industry and product or
mission-critical application by our support team. ETS applies particularly to
Wide Area Network (WAN) development, specialized applications or client
software, network security consulting, as well as other high level advisory
services. ETS is also available for products such as Timberline / QuickBooks,
MAS 90/200 and other enterprise level accounting applications. General ETS
support includes, but is not limited to, installation, implementation,
optimization, and on-going maintenance of complex computing systems.
Security
To protect your corporate network servers, desktops and e-mail
environments, we deploy solutions from Cisco Systems, Sunbelt Software, and
Symantec to produce the highest, most cost-effective solutions for protecting
your business systems. OMS persistently works to prevent hackers, spammers,
phishes, and all other intruders from accessing your network while providing
convenient access to all authorized users. Security maintenance service
includes:
·
Symantec anti-virus definition monitoring, licensing
subscription refreshes and additions
·
De-fragmentation of server data drives
·
Deployment and monitoring of anti-virus and anti-spyware
updates and logs
·
Optimization of network server system resources
Network Audits
OMS’s network audits and assessments are proactive in nature: identifying
network problems such as security vulnerabilities, license compliance, asset
management control, and potential backup failure or expansion restrictions. Our
regular network audits typically result in reduced client spending on network
support costs.
Monthly Maintenance Service
OMS maintenance agreements greatly minimize the threat of data
loss, down time, security breaches, operation system failures, or devastating
viruses. Our maintenance agreements include weekly and/or monthly on-site and
remote services. OMS on-site maintenance allows us to view and monitor your
systems’ resources and health during peak usage and perform any necessary
equipment repairs. Our remote maintenance allows us to keep systems as secure
and up to date as possible without disrupting the productivity and workflow of
your business.
The size of each client’s network determines the appropriate maintenance plan
for their IT environment. By basing a plan on the size and complexity of the
client’s network, maintenance duration may vary according to the required
maintenance level, but the service charge remains a flat rate.
To ensure a stable and well-kept network environment, OMS maintenance service
incorporates the following measures:
We understand that a prompt response time and doing things right the first time are key essentials to effective client service, which is why our clients have a designated engineer who is familiar with their systems. Their engineer can provide maintenance and support in a timely manner, retaining the quality of work our clients have grown to expect. Each OMS engineer familiarizes the entire OMS team of the client IT environments they are assigned. Thus, all OMS engineers are able to provide each OMS client with assured, quality service.
